Dear CoinCola user,
If you're having trouble receiving the verification codes to your email, you can request to change your email for verification purposes. To proceed with this change, please follow the steps below:
- Send an email to our official address, firstname.lastname@example.org, with the subject line "Request to Change Email."
- In the email, must provide the following information:
- Your CoinCola account name or the phone number/email you used during registration.
- Clear and complete pictures of the front and back of your ID card, along with a selfie of you holding the ID card. Make sure the ID card matches the one you previously verified on CoinCola. Capture the pictures in a well-lit area, ensuring clear visibility of the text.
- Briefly explain the issue you're facing.
- After sending the email, our team will process your request within one working day. Please check your email regularly for further instructions.
If you have any questions or concerns, don't hesitate to reach out to our official customer support via our website or app. At CoinCola, we strive to provide you with a secure and trustworthy trading platform.
The CoinCola Team