Dear CoinCola user,
If you're not receiving emails from CoinCola, let's go through some troubleshooting steps together:
- It could be a temporary delay due to network issues. Why not give it a little more time and check your inbox again? Remember, our verification codes are valid for 15 minutes.
- Take a quick look in your spam or junk folder. Sometimes, our emails might end up there.
- It's also possible that our emails are being blocked by your email provider. To fix this, you can whitelist CoinCola's domain.
Here's how to add CoinCola to the whitelist for Gmail:
Step 1: Log in to your Gmail account and click on the gear icon in the top right corner. Then, select "See all settings."
Step 2: Go to "Filters and Blocked Addresses" and click on "Create a new filter."
Step 3: Enter the following email addresses one by one in the "From" field, then click "Create filter":
Step 4: Check the box that says "Never send it to Spam" and click "Create filter."
If you're still unable to receive the email verification code, please take a look at How to Change My Email? I Can't Receive the Verification Code for further assistance and contact our customer support to request a change of your email address.
We're here to ensure you have a smooth experience on CoinCola.
The CoinCola Team