If you’ve recently tried to deposit Bitcoin (BTC) on CoinCola and noticed that your BTC deposit address has changed, don’t worry—this is expected and part of our system update to improve your privacy and security.
At CoinCola, we’ve updated our BTC wallet system to support unique deposit address generation. That means:
- After each successful BTC deposit, your address will automatically update.
- If your most recent BTC address has not yet been used, the system will continue to show it.
- However, once that address is used, a new deposit address will be generated and shown the next time you refresh or open the BTC deposit page.
This update helps improve transaction privacy and meets compliance standards such as KYT (Know Your Transaction). It’s also in line with best practices followed by top exchanges in the crypto industry.
What Does This Mean for You?
✔️ Only your BTC deposit address is affected.
This change only applies to how you receive BTC. Your wallet balance and transaction history remain unchanged.
⚠️ But here’s the important part:
If you send BTC to an old address that hasn’t been used in a long time, the funds may not automatically reflect in your CoinCola wallet. You’ll need to contact customer support and provide transaction proof so our team can manually credit the funds.
To Avoid Delays, Always Use Your Latest BTC Deposit Address
We strongly recommend that you:
🔁 Always refresh your BTC deposit page to get the latest address before making a transfer.
📝 Copy the new address or QR code safely for each deposit.
🚫 Avoid re-using old addresses—even if they still technically work—since they may cause delays.
Why Are We Doing This?
This update is designed to:
- 🛡️ Protect your privacy by limiting traceability of all your transactions.
- ✅ Stay compliant with global regulations and KYT standards.
- 🔐 Ensure a safer and more reliable BTC deposit experience on CoinCola.
Need Help?
If you accidentally send BTC to an outdated address and the funds don’t arrive, please contact our CoinCola Support Team immediately with:
- The transaction ID (TXID)
- The exact amount sent
- The address you used
Our team will assist you with the manual credit process as quickly as possible.
Final Reminder
👉 Use the most recent BTC deposit address shown in your CoinCola account for every transaction.
❌ Avoid sending funds to old or previously used addresses to prevent deposit delays.