1.This Regulation will be formally implemented from the date of promulgation and will be revised or improved from time to time. The revised or improved new rule will take effect as of the date of promulgation.
2.If you do not agree with this Regulation and the revised or improved rules, please stop using the platform service immediately.
3.If you continue to use the platform services, it is deemed that you fully understand and accept the Regulation and the content of the rules modified or improved from time to time, and are voluntarily bound by them.
4.If there is a special statement that the advertiser needs to indicate when posting the advertisement, if it is not, the advertiser cannot use this as a reason to refuse or extend the transaction time during the transaction, such as KYC and other requirements are required.
The principle that the buyer should follow:
After creating an order, the buyer should:
1.Complete the payment within the payment time specified in the order, and then click 'I've paid'.
2.The buyer should complete the payment with real-name and real-time payment method, the payment amount and payment method should be consistent with the seller's requirements.
3.Choose a non-real-time payment method, the buyer must obtain the seller's consent in advance.
4.Please DO NOT mention some words like BTC/Bitcoin/digital assets/crypto/CoinCola during the payment, otherwise, the seller is entitled to cancel the transaction after refund.
5.After the order is created, the total amount received by the seller should be consistent with the amount in the order details page. In case of any additional expenses incurred in the process of payment, it shall be borne by the buyer.
The principle that the seller should follow:
After creating an order, the seller should:
1.Provide a payment account supported by the platform.
2.After receiving the buyer's payment, release digital assets within the time specified in the order.
3.Without the consent of the buyer, the buyer/customer service shall not be required to cancel the order.
4.Without the consent of the buyer, it is not possible to dispute the price of the created order.
Note: The non-real-time payment method currently includes: From Alipay to bank card, from WeChat transfer to a bank card, single transfer for non-working hours exceeding a certain limit, etc. With the changes in the payment channels, non-real-time payment methods will be revised or improved from time to time.
Users should abide by the principle of AML(anti-money laundering):
1.Users should strictly follow the platform's management requirements for the user's identity and account real-name authentication to ensure that the relevant accounts displayed on the platform are legally registered and used by themselves.
2.When triggering the platform's anti-money laundering risk control warning, users should actively cooperate with the platform's further anti-money laundering verification work, and actively assist in providing relevant risk control evidence materials (the specific measures are subject to the platform's risk control audit requirements at that time).
| For Buyer | Details |
| The buyer cancels the order after created. | When the buyer cancels 10 times on the same day, the system will restrict the buyer's buying function within 24hours |
| In the case of no payment, click 'I've paid'. | The seller has the right to request the cancellation of this order. The system will limit some functions of the buyer's account. |
| In the case of no payment, click 'Dispute' for no reason or click 'Dispute'' before making payment. | The seller has the right to request the cancellation of this order. The system will limit some functions of the buyer's account. |
| The payment is not made according to the payment methods provided by the seller. | The seller has the right to request the cancellation of the order, the digital assets are returned to the seller, and the buyer shall bear the risk of making the wrong transfer. |
| In the case of no payment, click 'I've paid' before making payment. | The seller has the right to choose to continue the order or cancel the order after refund. 1) If the seller chooses to complete the order, the seller needs to release digital assets within 10 minutes of receiving the full payment. 2) If the seller chooses to cancel the order, the seller needs to refund within 2 hours after complaining. The digital assets will be returned to the seller. |
| The payment is not made using a payment account that matches the real name of the CoinCola account. | The seller has the right to refuse to complete the order. The seller needs to refund within 48 hours of receiving the full payment from the buyer. The digital assets will be returned to the seller. |
| The payment is made within the payment time specified in the order, but the order is canceled. 1) The buyer has completed all payments, and the order was canceled by the buyer or the system over time. 2) The buyer has completed part of the payment, but the order is canceled by the buyer or the system over time. |
If the order is canceled by the buyer or canceled by the system of over-time, the seller has the right to choose to continue the order or refund. 1) If the seller chooses to complete the order, the buyer and the seller should be reopened. The seller shall complete the release of the digital assets within 10 minutes after reopening. 2) If the seller chooses to cancel the order, the seller needs to refund within 60 minutes after receiving the request of the buyer or platform. The digital assets will be returned to the seller. |
| If payment is made separately, if all transfers have not been completed, click 'I've paid' before proceeding to complete the payment. | 1) Communicate with the seller, and if the seller allows, the seller shall continue to complete the order. If the seller chooses to continue the order, the seller shall release the digital assets within 10 minutes after receiving the full payment. 2) Without communication with the seller, the seller has the right to choose to continue the order or cancel the order after a refund. If the seller chooses to cancel, the seller shall refund within 30 minutes after receiving the payment. The digital assets will be returned to the seller. |
| The payment amount does not match the order amount. | 1) If the buyer paid more than the order amount and the seller released digital assets, the seller shall refund the excess amount within 30 minutes after receiving the payment. If the seller chooses to continue the order, he has the right to complete the order according to the actual amount. 2) If the buyer paid less than the order amount and the seller released digital assets, the seller has the right to choose to continue the order or cancel the order after refund. If the seller chooses to cancel the order, the seller needs to refund within 30 minutes after receiving the payment. The digital assets will be returned to the seller. |
| After the buyer clicks 'I've paid', the seller has not received the payment within 2 hours. | Unless the buyer and the seller make an agreement with the payment method in advance, the seller has the right to choose to continue the order or cancel the order after refund. 1) If the seller chooses to continue the order, the seller shall complete the release of the digital assets within 10 minutes after receiving the payment. 2) If the seller chooses to cancel the order, the seller needs to refund within 30 minutes after receiving the payment. The digital assets will be returned to the seller. |
| Use non-real-time payment methods without the seller's consent to pay for the order (including but not limited to ordinary bank transfers, transfers during non-working hours such as holidays, and the amount of remittance exceeds the bank's large transfers without paying in batches), resulting in the seller Cannot receive the transfer within 2 hours. | The seller has the right to choose to continue the order or cancel the order after refund. 1) If the seller chooses to continue the order, the seller shall complete the release of the digital assets within 10 minutes after receiving the payment. 2) If the seller chooses to cancel the order, the seller needs to refund within 30 minutes after receiving the payment. The digital assets will be returned to the seller. |
| The seller's payment account is abnormal due to the buyer's money. | 1) If the buyer is unable to provide the proof of his account that could trade normally, the seller shall refund within 24 hours after payment account could trade normally, the order will be canceled by the platform. For example, if a Certificate Advertiser is a seller, and the amount of order is less than the security deposit, this Certificate Advertiser shall refund within 24 hours after his payment account could trade as usual. 2) If the buyer is able to provide the proof of his account that could trade normally, the seller shall release the digital assets. |
| Note: This rule involves seller refund or release, and if the seller fails to complete the operation on time, the system will restrict some functions of the seller's account. | |
| For Seller | Details |
| The seller's payment account is abnormal. | The buyer has the right to choose to continue the order or cancel the order. 1) If the buyer chooses to continue and complete the full payment in the specified time, the seller shall release the digital assets within the specified time in the order after receiving the full payment. 2) If the buyer chooses to cancel the order, the seller shall refund, the digital assets will be returned to the seller. |
| The buyer is unable to complete the transfer due to the seller wasn't provide the effective payment account, resulting in the cancellation of the order. | The platform will cancel the order and punish the seller. The cancellation times of the buyer won't be counted if it is made by the seller. The seller has been complained 2 times because of this kind of behavior, the system will restrict some functions of the seller's account. |
| The buyer's name of the payment account is not consistent with the CoinCola account, the seller doesn't refuse to complete the order. | 1) If the seller chooses to continue the order, the seller shall bear the risk of this order. 2) The platform will restrict some functions of the seller's account if there is any complaint. |
| The buyer clicks 'I've paid' after full payment, and the seller doesn't release the digital assets within 20 minutes after receiving the full payment. | 1) If the buyer chooses to continue the order, the platform will release the digital assets to the buyer. For example, if the buyer click 'Dispute' after complete the full payment which makes the seller cannot release and contact the buyer. 2) If the buyer chooses to refund and cancel the order, the seller shall refund within 30 minutes. |
| The buyer clicks 'I've paid' after full payment, and the seller doesn't release the digital assets within 20 minutes and click 'Dispute' after receiving the full payment. | 1) If the buyer chooses to continue the order, the platform will release the digital assets to the buyer. 2) If the buyer chooses to refund and cancel the order, the seller shall refund within 30 minutes. |
| Malicious behavior | Details |
| The seller has received the payment but deliberately did not release the coins | The platform will have the right to choose to directly freeze or restrict Fiat transactions, withdrawals of such users and related accounts, and even disable all account permissions as appropriate. |
| The buyer maliciously opens the dispute without valid payment | The platform will have the right to choose to directly freeze or restrict Fiat transactions, withdrawals of such users and related accounts, and even disable all account permissions as appropriate. |
| Users have uncivilized behaviors such as abuse and slander in trading chat/online customer service/media communities | The platform will have the right to choose to directly freeze or restrict Fiat transactions, withdrawals of such users and related accounts, and even disable all account permissions as appropriate. |
| In the case of asset loss, there are behaviors including but not limited to non-cooperating with customer service and transaction partners, such as non-refund of overpayment, non-refund of underpayment, non-payment/non-refund of the other party's mis-releasing of currency, etc. | The platform will have the right to choose to directly freeze or restrict Fiat transactions, withdrawals of such users and related accounts, and even disable all account permissions as appropriate. |
| Publish your commercial advertisements, project promotion and other information in the chat | The platform will have the right to choose to directly freeze or restrict Fiat transactions, withdrawals of such users and related accounts, and even disable all account permissions as appropriate. |
| Guiding transaction partners to add contact information or private transactions | The platform will have the right to choose to directly freeze or restrict Fiat transactions, withdrawals of such users and related accounts, and even disable all account permissions as appropriate. |
| Forging false receipts and payment vouchers | The platform will have the right to choose to directly freeze or restrict Fiat transactions, withdrawals of such users and related accounts, and even disable all account permissions as appropriate. |
| Fraudulent use of the avatars of high trading partners | The platform will have the right to choose to directly freeze or restrict Fiat transactions, withdrawals of such users and related accounts, and even disable all account permissions as appropriate. |
| Other unspecified malicious transactions | The platform will have the right to choose to directly freeze or restrict Fiat transactions, withdrawals of such users and related accounts, and even disable all account permissions as appropriate. |
| Risk Control | Details |
| When the user is detected abnormal by the risk control system, the user explicitly refuses or does not actively cooperate with the completion of the platform risk control requirements for further Anti-money Laundering verification. | The platform will have the right to directly determine that this account is abnormal, including but not limited to raising the user's risk level, directly freezing the accounts of such users and related accounts until the risk control evidence provided by the user has passed the risk control review of the platform. |
| When the user is verified by the platform's risk control to be suspected of fraud (or attempted fraud), withdraw digital assets to various high-risk platforms (including but not limited to: Ponzi fraud platform, online gambling platform, suspected money laundering fraud platform or other low-risk control capability platform) or other high-risk asset transfers. | The platform will have the right to choose to directly freeze or restrict Fiat transactions, withdrawals of such users and related accounts, and even disable all account permissions as appropriate. |
| The account is not used by the beneficiary or illegally bought digital assets for others: when the user is verified by the platform's risk control system that the account is sold, loaned, or leased for use by others, or there is an act of illegally buying digital assets for others. | The platform will have the right to choose to directly freeze or restrict Fiat transactions, withdrawals of such users and related accounts, and even disable all account permissions as appropriate. |
| Use other users on Huobi to test a card: The user transfers a small amount of money to other users when the order has not occurred, and can not reasonably explain the behavior. | The platform will have the right to choose to directly freeze or restrict Fiat transactions, withdrawals of such users and related accounts, and even disable all account permissions as appropriate. |
| Receiving or introducing digital assets or funds from illegal sources: When the user knows or inferred based on reasonable common sense that the money received on other platforms/communities is black money or the digital asset are black assets, but still ignore the risk and directly send the black digital assets/money into the accounts of other users of Huobi. | The platform will directly and permanently restrict all functions of such users' accounts and related accounts. |
| Users verified as money laundering: When the user is detected by the risk control system/staff, the user directly participates in or assists in criminal activities such as money laundering. | The platform will directly and permanently restrict all functions of such users' accounts and related accounts. |
| Frozen by the law: When the user's account is frozen by the judicial institution. | The platform will strictly freeze user accounts in accordance with the judicial document. When the freeze period expires, the judiciary needs to present a renewal document to continue to freeze. During the freezing period, the user's application to the platform for unfreezing is invalid, please contact the freezing organization for coordination. |
| Information retrieved by the judiciary: The user is requested by the judiciary to retrieve the account information of the platform, including but not limited to: judicial verification, consultation, and other forms. | The platform will restrict some functions of such users' accounts and related accounts as appropriate. |
Thank you for your support to CoinCola.
CoinCola Team
Find us on social media
🔹 Facebook: https://www.facebook.com/CoinCola
🔹 Instagram: https://www.instagram.com/CoinCola
🔹 Twitter: https://twitter.com/CoinCola_Global
🔹 YouTube: https://www.youtube.com/c/CoinColaOfficial
🔹 LinkedIn: https://www.linkedin.com/company/coincolainternational/
Disclaimer: Trading and investing in cryptocurrencies, also called digital currencies, crypto assets, and so on) involves substantial risk of loss. All informations are used at your own risk, and any content on this site should not be relied upon as advice or construed as providing recommendation of any kind.